Privacy policy

Celavì — Privacy Policy

Last updated: July 4, 2025

Celavì operates this store and website, including all related information, content, features, tools, products, and services, to provide you, the customer, with a curated shopping experience (the "Services"). Celavì is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase, or otherwise communicate with us through the Services. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy governs with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using any of the Services, you acknowledge that you have read this policy and understand how your information is collected, used, and disclosed as described below.

Personal Information We Collect or Process

We define "personal information" as information that identifies or can reasonably be linked to you or another person. It does not include anonymized or de-identified information. We may collect or process the following categories of personal information:

  • Contact details: Name, billing/shipping address, phone number, email address

  • Financial information: Card numbers, transaction details, payment confirmations

  • Account information: Username, password, preferences, and security details

  • Transaction history: Items viewed, purchased, returned, or wishlisted

  • Communications: Any details shared with customer support

  • Device information: IP address, browser type, network connection

  • Usage data: Interaction with the site, including navigation and engagement

Sources of Personal Information

We collect personal information from:

  • You directly, such as when you create an account or place an order

  • Automated technologies, including cookies and analytics tools

  • Service providers operating on our behalf

  • Business partners and other third-party sources

How We Use Your Personal Information

We may use your personal information for the following purposes:

  • Provide and improve the Services: Fulfill orders, manage your account, remember preferences, and personalize your shopping experience

  • Marketing and advertising: Send promotional materials and show you relevant ads on and off our platform

  • Security and fraud prevention: Verify identities, detect fraud, and protect users and our business

  • Customer communication: Answer questions, resolve issues, and manage relationships

  • Legal compliance: Satisfy legal obligations, respond to law enforcement, or enforce our policies

How We Disclose Personal Information

We may disclose your personal information:

  • To Shopify and other vendors who perform services on our behalf

  • To marketing partners, including personalized ad services

  • With your consent, such as for delivery services or social media integrations

  • Within our corporate group

  • During business transfers, such as mergers or acquisitions

  • To comply with laws, subpoenas, or legal processes

Relationship with Shopify

Our store is hosted by Shopify, which processes your personal information to enable the Services. Shopify may also use this data to provide enhanced features based on your interactions across Shopify-powered stores. Shopify is the data controller for its own processing and responds to related rights requests. Learn more at the Shopify Consumer Privacy Policy or exercise your rights via the Shopify Privacy Portal.

Third-Party Links

Our Services may link to third-party websites. We are not responsible for the privacy or security practices of those sites. Review their terms and policies before sharing any information.

Children’s Data

Our Services are not intended for children. We do not knowingly collect personal information from anyone under the age of majority. If you believe a child has provided us with information, please contact us to request deletion.

Security and Retention

While we take precautions to protect your data, no system is completely secure. We recommend avoiding unsecure communication channels for sensitive information.

We retain personal information only as long as necessary—for example, to provide services, comply with legal obligations, or resolve disputes.

Your Rights and Choices

Depending on where you live, your rights may include:

  • Access / Know – View the personal information we hold

  • Delete – Request deletion of your personal data

  • Correct – Fix inaccuracies in your information

  • Portability – Receive a copy or request transfer of your data

  • Opt-out of targeted ads or data sharing/sale – You may opt out here or use the Global Privacy Control signal, where recognized

Communication Preferences

You can unsubscribe from promotional emails at any time using the link in our emails. You may still receive transactional emails about your orders.

If you live in the UK or EEA, you may also:

  • Object to or restrict processing

  • Withdraw consent (where applicable)

You may exercise any of these rights where available through the Services or by contacting us directly (details below). We may need to verify your identity before processing your request and may require proof if you authorize an agent to act on your behalf.

Complaints

If you are unhappy with how we process your data, you may:

  • Contact us using the details below

  • Appeal our decision

  • File a complaint with your local data protection authority

Find EU data protection authorities here.

International Transfers

We may transfer and store your personal information outside your country of residence. If we transfer data from the EEA or UK, we use recognized legal mechanisms, such as Standard Contractual Clauses, unless transferring to an adequate jurisdiction.

Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with the revised “Last updated” date. We will notify you of significant changes as required by law.

Contact Us

For any privacy-related questions or to exercise your rights, please contact us at:
📧 info@thecelavi.com

Celavì is the data controller for the purposes of applicable privacy laws.